IKEA Ugh!

I visited IKEA in Coventry yesterday. I had never been to an IKEA store so I just went along to see if the hype is justified. All went fine while I toured the 6th (showroom) floor. After doing the full circuit back to the lifts I assumed I had seen all there was to see, but there seemed to be no exit. I asked one of the staff who said I had to go down to the next level. The stairs was nearby so off I went, only to discover lots more stuff on floor 5. However I quickly got tired of looking at stuff but I couldn't see any obvious exit. I followed the arrows on the floor for a bit, getting quite angry at this waste of time. Another member of staff pointed me through doors (by-passing some of the shop) to the top of a long 4 section escalator which just brought me to another floor. But at least there was now a lift nearby. After the usual delay the lift arrived - but it only went UP. I was really furious at this stage and had to ask a third person how to get to the exit. I told her I wouldn't be back just because it is so difficult to leave. I think it took about 15 minutes for me to calm down.